Name: TotalDesk Helpdesk Solution 1.7.28 - 999DESIGNER
Price: 3 USD
Availability: InStock

TotalDesk Helpdesk Solution 1.7.28

Version:	1.7.28
Updated:	02 Dec 2022
Developer:	Codecanyon

⭐ ⭐⭐⭐⭐ This is an original product from developers without viruses and malicious code. Contact technical support if the file is unavailable.

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Description

TotalDesk Helpdesk, Live Chat, Knowledge Base & Ticket System is the only all-in-one help desk solution for WordPress. With a ticket & notification system, live chat, knowledge database, reporting and integration module, it contains all the support functions you need. Put an end to individual helpdesk plugins and get TotalDesk Helpdesk, Live Chat, Knowledge Base & Ticket System!

TotalDesk Helpdesk Features: –

Ticket System
- 3 Differnt New Tickt Forms
- Inbox Fetching
- 2 Roles: Agent & Reporter
- My Tickets Page
- Set default values for new tickets
- Set own ticket Status
- Set custom ticket Types
- Set custom ticket Project / Systems
- Attachment Support
- Inform Agents in Notifications
- HTML WYSIWIG Comment Form
- Saved replies
- Logging / History system
- XLS export
- Reporters & Agents can reply to Email
- Ticket Overview (assigned to, status in colors)
- Set Inbox Archieve Folder
Notifications
- Email Notifications
- Desktop Notifications
- Slack Notifications
- Notify when a ticket has been created
- Notify when someone replied
- Notify when a status has changed
- Notify when an agent has ben assigned
Livechat
- Start a chat with a new subject (new ticket)
- Enter a chat with a given ticket ID
- Send a message (new ticket) when no agent is online
- Every chat conversation will be saved
Knowledge Base
- Create a FAQ based on a ticket
- Group FAQs into topics
- Set custom Icons for Topics
- Live search for FAQs
- Track FAQ views
- 3 Built in widgets
- Order FAQs by View / Popularity
- 2 Layouts (boxed, list)
Reports
- Tickets By Agent
- Tickets By Status
- Tickets By Type
- Tickets By System
- Tickets By Year
- Tickets By Month
- Tickets By Year & Month
Integrations
- WooCommerce
- Envato
- Slack
Well Documentented

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OUR BUSINESS HOURS ARE MONDAY TO FRIDAY FROM 10:00 AM TO 8:00 PM (GMT+4), ANY REQUEST MADE OUTSIDE THESE HOURS WILL BE ANSWERED UNTIL NEXT BUSINESS DAY. SUPPORT AND UPDATES CAN TAKE 24 TO 48 HOURS. SUPPORT PROVIDED IS FOR PRODUCT INSTALLATION. PLEASE BE AWARE OF POSSIBLE TIME ZONE DIFFERENCES WHEN WAITING FOR OUR REPLY.

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We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product.
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Support:

If you have any question or need help installing products purchased on our website, please don’t hesitate to contact us.
Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.
We don’t offer any additional author services like author’s support and license keys and we are not affiliated or in any way related to third-party developers or trademark owners. If you want to know more about GNU / GPL License, CLICK HERE.

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